Understands the room, the gear, and the person
People describe symptoms — “we can't hear them,” “the screen is blank.” Remy translates that into systems: microphones, codec, display, routing — and knows which of them live in this room.
Fix the meeting room
without going to the
meeting room.
Remedy AI puts Remy — an AI support engineer — in every conference room. When something isn't working, anyone can scan the QR code on the wall or call. Remy diagnoses the room, fixes what it can, and brings in your team with full context when it can't.
Built for the rooms you already run
- Microsoft Teams Rooms
- Zoom Rooms
- Cisco & Webex
- Neat
- Logitech
- Q-SYS & DSPs
- ServiceNow
The problem
A broken room stalls twelve people at once — then it stalls IT too.
When a conference room fails, the meeting stops, someone runs for help, and a technician walks the floor to press the same buttons and check the same cables — often for something that could have been fixed in seconds. Multiply that across a building, a campus, or a hundred sites, and room support becomes one of the most expensive tickets in the queue.
Meetings don't wait
Every minute a room is down is a minute a full calendar of people isn't working.
Dispatches are expensive
Most in-room issues don't need a person in the room — they need the right first response.
Context gets lost
By the time a ticket reaches a technician, nobody remembers what was actually tried.
How it works
Help is already in the room.
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01
Scan the code — or just call
Anyone in the room scans the QR code on the wall or dials Remy directly. No app to install, no portal to log into, no account to remember. Seconds later they're talking to Remy.
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02
Remy already knows the room
The QR code tells Remy exactly which room it is. Before the conversation starts, Remy has the room's equipment list, its live device telemetry, its documentation, and its support history. Nobody has to explain what kind of system is on the wall.
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03
Fixed, guided, or handed off — never a dead end
Remy fixes what it can remotely, walks people through the rest in plain steps, and when a human is needed, hands off warm — with a ticket, the transcript, and everything it found. The meeting gets moving again.
What Remy does
A real diagnosis — not a script.
Remy works the way your best technician does: understand the problem, check the evidence, then act. It just does it in seconds, in every room at once.
Checks the room's vital signs
Remy reads live telemetry from the room's connected devices to see what's actually happening — what's online, what's muted, what's asleep, what's throwing alerts — instead of guessing from the description alone.
Investigates like a technician
For each issue, Remy spawns focused diagnostic agents that inspect device status, room context, known issues, documentation, and the controls available — in parallel, before it recommends anything.
Knows your exact room — not a generic one
Remy's answers are grounded in your environment: equipment and licenses, DSP configuration, bill of materials, scope of work, room source code, support notes, and your own documentation. Advice that matches what's actually installed.
Acts — or knows when not to
A decision framework governs every issue: control the room, guide the user, escalate to a person, or create a ticket. Actions are permission-based, logged, and bounded by what your organization allows.
Fixes remotely, guides plainly
Where supported, Remy performs room controls — waking systems, switching inputs, adjusting audio, restarting components. Where hands are needed, it gives simple, jargon-free steps anyone can follow.
The decision framework
Every issue ends one of four ways.
All of them are good outcomes.
Remy fixes it
For supported systems, Remy resolves the issue directly — with the user's permission — and confirms the room is healthy before saying goodbye.
Remy guides the person
When the fix needs hands — a cable, a button, a lens cap — Remy walks the person through it step by step, in plain language, checking as they go.
Remy brings in your team
When a human is needed, Remy warm-transfers to IT or your managed service provider — and briefs the technician first, so no one ever asks “so, what seems to be the problem?”
Remy files the ticket
Remy creates the helpdesk ticket in ServiceNow or your ticketing system — with the transcript, room context, issue summary, and diagnostic findings attached. Your team starts from evidence, not from scratch.
Inside every escalation
- Full conversation transcript
- Room and equipment context
- Plain-language issue summary
- Diagnostic findings & actions already taken
Who it's for
Built for the teams who keep rooms running.
Enterprise IT
Fewer walk-and-see dispatches, fewer “room down” fire drills, and tickets that arrive pre-diagnosed. Your team works the queue, not the hallways.
AV teams & integrators
Rooms get supported the way they were built. Remy reads the room's documentation, bill of materials, and scope of work — your engineering survives the handover.
Managed service providers
Offer 24/7 in-room response without scaling headcount to match. Multi-tenant by design, with each customer's rooms, documents, and escalation paths kept separate.
Workplace & facilities
Rooms people trust. Meetings that start on time. And a clear record of which rooms fail, how often, and why — so recurring problems actually get fixed.
Integrations
Works with the rooms you already have.
Remedy AI layers on top of your existing estate — no rip-and-replace. Remy uses the telemetry and controls your rooms already expose.
Platforms & devices
- Microsoft Teams Rooms
- Zoom Rooms
- Cisco / Webex
- Neat
- Logitech
- Q-SYS
- DSPs
- Displays
- Cameras
- Microphones
Ticketing & escalation
- ServiceNow
- Other ticketing systems
- Warm phone handoff to IT / MSP
Telemetry & context
- Device cloud telemetry
- Native device APIs
- Your room documentation
Enterprise-grade by design
Careful by default.
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Permission-based actions
Remy asks before it acts. Organizations decide which actions are pre-approved and which always require a person's OK.
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Everything on the record
Every check, action, and conversation is logged and attached to the ticket — a full audit trail, not a black box.
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Tenant isolation
Each organization's rooms, documentation, credentials, and escalation paths are kept strictly separate.
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Knows its limits
Remy escalates when the issue needs hands, expertise, or policy says so — early and with context, not after wasting the user's time.
Common questions
The short version.
What actually happens when someone scans the QR code?
The code identifies the exact room and connects the person to Remy — by voice — with the room's equipment, telemetry, documentation, and history already loaded. They just describe the problem in their own words.
Does Remy replace our help desk?
No. Remy is the first response — the part that today means a walk to the room. Real issues still reach your team, but they arrive diagnosed, documented, and ticketed instead of as a phone call saying “the room is broken.”
What can Remy control remotely?
It depends on the room. Where systems support it, Remy can do things like wake or restart equipment, switch inputs, adjust audio, and manage the camera. Every action is permission-based and can be limited by your policies.
What does our team get when Remy escalates?
A ticket in ServiceNow (or your system) with the transcript, room context, issue summary, and diagnostic findings — plus a warm phone handoff where configured, with the technician briefed before they take the call.
What does rollout involve?
A QR code in each room, and connecting the room systems and documentation you already have. There's nothing for end users to install or learn.
Remy is standing by
See Remy bring a room back.
A 20-minute walkthrough with a live room. Bring your hardest support ticket.
David deGruy · ddegruy@wise-av.com · 205-919-7770